:root {
  --pp-help-primary: #29bbe3;
  --pp-help-primary-dark: #1a9fc4;
  --pp-help-ink: #1e293b;
  --pp-help-muted: #64748b;
  --pp-help-surface: #ffffff;
  --pp-help-panel: #f8fafc;
  --pp-help-border: #e2e8f0;
  --pp-help-shadow: 0 18px 50px rgba(15, 23, 42, 0.18);
  --pp-help-radius: 18px;
}

#pp-help-root {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 2147482000;
  font-family: "Segoe UI", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
  color: var(--pp-help-ink);
}

#pp-help-root *,
#pp-help-root *::before,
#pp-help-root *::after {
  box-sizing: border-box;
}

.pp-help-launcher {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  border: 0;
  cursor: pointer;
  padding: 12px 18px 12px 14px;
  border-radius: 999px;
  background: linear-gradient(135deg, var(--pp-help-primary) 0%, #1899bf 100%);
  color: #fff;
  box-shadow: 0 10px 28px rgba(41, 187, 227, 0.45);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.pp-help-launcher:hover,
.pp-help-launcher:focus {
  transform: translateY(-2px);
  box-shadow: 0 14px 32px rgba(41, 187, 227, 0.55);
  outline: none;
}

.pp-help-launcher-icon {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.18);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.pp-help-launcher-icon svg {
  width: 18px;
  height: 18px;
  fill: #fff;
}

.pp-help-launcher-label {
  font-size: 14px;
  font-weight: 600;
  letter-spacing: 0.01em;
  white-space: nowrap;
}

.pp-help-panel {
  position: absolute;
  right: 0;
  bottom: 68px;
  width: min(380px, calc(100vw - 28px));
  height: min(560px, calc(100vh - 110px));
  background: var(--pp-help-surface);
  border-radius: var(--pp-help-radius);
  box-shadow: var(--pp-help-shadow);
  border: 1px solid rgba(226, 232, 240, 0.9);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  pointer-events: none;
  transform: translateY(12px) scale(0.98);
  transform-origin: bottom right;
  transition: opacity 0.22s ease, transform 0.22s ease;
}

.pp-help-panel.is-open {
  opacity: 1;
  pointer-events: auto;
  transform: translateY(0) scale(1);
}

.pp-help-header {
  background: linear-gradient(135deg, #1e293b 0%, #0f172a 55%, #134e63 100%);
  color: #fff;
  padding: 16px 16px 14px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.pp-help-header-copy h2 {
  margin: 0;
  font-size: 16px;
  font-weight: 650;
  letter-spacing: 0.01em;
}

.pp-help-header-copy p {
  margin: 4px 0 0;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.72);
  line-height: 1.4;
}

.pp-help-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 8px;
  font-size: 11px;
  color: rgba(255, 255, 255, 0.8);
}

.pp-help-status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #34d399;
  box-shadow: 0 0 0 3px rgba(52, 211, 153, 0.25);
}

.pp-help-close {
  border: 0;
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
  width: 32px;
  height: 32px;
  border-radius: 10px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.pp-help-close:hover {
  background: rgba(255, 255, 255, 0.18);
}

.pp-help-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  background: linear-gradient(180deg, #f8fafc 0%, #ffffff 40%);
}

.pp-help-msg {
  display: flex;
  margin-bottom: 12px;
  max-width: 92%;
}

.pp-help-msg.is-user {
  margin-left: auto;
  justify-content: flex-end;
}

.pp-help-bubble {
  padding: 10px 12px;
  border-radius: 14px;
  font-size: 13.5px;
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;
}

.pp-help-msg.is-bot .pp-help-bubble {
  background: #fff;
  border: 1px solid var(--pp-help-border);
  color: var(--pp-help-ink);
  border-bottom-left-radius: 5px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.pp-help-msg.is-user .pp-help-bubble {
  background: var(--pp-help-primary);
  color: #fff;
  border-bottom-right-radius: 5px;
}

.pp-help-bubble strong {
  font-weight: 650;
}

.pp-help-bubble a {
  color: #0f627a;
  text-decoration: underline;
  word-break: break-all;
}

.pp-help-msg.is-user .pp-help-bubble a {
  color: #fff;
}

.pp-help-typing {
  display: none;
  gap: 5px;
  align-items: center;
  padding: 10px 12px;
  width: fit-content;
  background: #fff;
  border: 1px solid var(--pp-help-border);
  border-radius: 14px;
  border-bottom-left-radius: 5px;
  margin-bottom: 12px;
}

.pp-help-typing.is-visible {
  display: inline-flex;
}

.pp-help-typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #94a3b8;
  animation: pp-help-bounce 1.2s infinite ease-in-out;
}

.pp-help-typing span:nth-child(2) {
  animation-delay: 0.15s;
}

.pp-help-typing span:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes pp-help-bounce {
  0%, 80%, 100% { transform: translateY(0); opacity: 0.45; }
  40% { transform: translateY(-4px); opacity: 1; }
}

.pp-help-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 16px 12px;
  background: #fff;
}

.pp-help-chip {
  border: 1px solid var(--pp-help-border);
  background: var(--pp-help-panel);
  color: var(--pp-help-ink);
  border-radius: 999px;
  padding: 7px 11px;
  font-size: 12px;
  cursor: pointer;
  transition: border-color 0.15s ease, background 0.15s ease;
}

.pp-help-chip:hover {
  border-color: rgba(41, 187, 227, 0.55);
  background: rgba(41, 187, 227, 0.08);
}

.pp-help-footer {
  border-top: 1px solid var(--pp-help-border);
  padding: 12px;
  background: #fff;
}

.pp-help-handoff {
  width: 100%;
  border: 1px solid rgba(41, 187, 227, 0.35);
  background: rgba(41, 187, 227, 0.08);
  color: #0f627a;
  border-radius: 10px;
  padding: 9px 12px;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  margin-bottom: 10px;
}

.pp-help-handoff:hover {
  background: rgba(41, 187, 227, 0.14);
}

.pp-help-composer {
  display: flex;
  gap: 8px;
  align-items: flex-end;
}

.pp-help-attach {
  width: 42px;
  height: 42px;
  border: 1px solid var(--pp-help-border);
  border-radius: 12px;
  background: #fff;
  color: var(--pp-help-muted);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: border-color 0.15s ease, background 0.15s ease, color 0.15s ease;
}

.pp-help-attach:hover {
  border-color: rgba(41, 187, 227, 0.55);
  color: #0f627a;
  background: rgba(41, 187, 227, 0.06);
}

.pp-help-attach.is-highlight {
  border-color: rgba(41, 187, 227, 0.85);
  color: #0f627a;
  background: rgba(41, 187, 227, 0.12);
  box-shadow: 0 0 0 3px rgba(41, 187, 227, 0.15);
}

.pp-help-attach svg {
  width: 18px;
  height: 18px;
  fill: currentColor;
}

.pp-help-attach-preview {
  display: none;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
  padding: 8px 10px;
  border: 1px dashed rgba(41, 187, 227, 0.45);
  border-radius: 12px;
  background: rgba(41, 187, 227, 0.05);
}

.pp-help-attach-thumb {
  width: 48px;
  height: 48px;
  object-fit: cover;
  border-radius: 8px;
  border: 1px solid var(--pp-help-border);
  flex-shrink: 0;
}

.pp-help-attach-meta {
  flex: 1;
  min-width: 0;
  font-size: 12px;
  color: var(--pp-help-muted);
}

.pp-help-attach-meta strong {
  display: block;
  color: var(--pp-help-ink);
  font-size: 12.5px;
  margin-bottom: 2px;
}

.pp-help-attach-meta span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pp-help-attach-remove {
  border: 0;
  background: #f1f5f9;
  color: #475569;
  border-radius: 999px;
  padding: 6px 10px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  flex-shrink: 0;
}

.pp-help-attach-remove:hover {
  background: #e2e8f0;
}

.pp-help-msg-image {
  display: block;
  max-width: 100%;
  border-radius: 10px;
  margin-bottom: 6px;
  border: 1px solid rgba(255, 255, 255, 0.35);
}

.pp-help-msg.is-bot .pp-help-msg-image {
  border-color: var(--pp-help-border);
}

.pp-help-msg-text {
  margin-top: 4px;
}

.pp-help-composer textarea {
  flex: 1;
  resize: none;
  min-height: 42px;
  max-height: 96px;
  border: 1px solid var(--pp-help-border);
  border-radius: 12px;
  padding: 10px 12px;
  font-size: 13.5px;
  line-height: 1.4;
  color: var(--pp-help-ink);
  background: #fff;
  outline: none;
}

.pp-help-composer textarea:focus {
  border-color: rgba(41, 187, 227, 0.7);
  box-shadow: 0 0 0 3px rgba(41, 187, 227, 0.15);
}

.pp-help-send {
  width: 42px;
  height: 42px;
  border: 0;
  border-radius: 12px;
  background: var(--pp-help-primary);
  color: #fff;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.pp-help-send:hover {
  background: var(--pp-help-primary-dark);
}

.pp-help-send:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.pp-help-send svg {
  width: 16px;
  height: 16px;
  fill: currentColor;
}

.pp-help-fineprint {
  margin: 8px 2px 0;
  font-size: 11px;
  color: var(--pp-help-muted);
  text-align: center;
}

@media (max-width: 480px) {
  #pp-help-root {
    right: 12px;
    bottom: 12px;
  }

  .pp-help-launcher-label {
    display: none;
  }

  .pp-help-launcher {
    padding: 12px;
    border-radius: 50%;
  }

  .pp-help-panel {
    bottom: 66px;
    width: calc(100vw - 24px);
    height: min(70vh, 560px);
  }
}

/* Hide default Intercom launcher until user enters live support */
body:not(.pp-help-support-active) .intercom-lightweight-app,
body:not(.pp-help-support-active) .intercom-launcher-frame,
body:not(.pp-help-support-active) #intercom-container .intercom-launcher-frame,
body:not(.pp-help-support-active) .intercom-app .intercom-launcher {
  display: none !important;
}

#pp-help-root.is-support-mode {
  display: none !important;
}

.pp-help-support-bar {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 2147482001;
  display: none;
  align-items: center;
  gap: 10px;
  padding: 10px 12px 10px 16px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid #e2e8f0;
  box-shadow: 0 12px 32px rgba(15, 23, 42, 0.16);
  font-family: "Segoe UI", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
}

body.pp-help-support-active .pp-help-support-bar {
  display: inline-flex;
}

.pp-help-support-bar-label {
  font-size: 13px;
  font-weight: 600;
  color: #0f627a;
}

.pp-help-support-bar-label span {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #34d399;
  margin-right: 6px;
  box-shadow: 0 0 0 3px rgba(52, 211, 153, 0.25);
}

.pp-help-support-end {
  border: 0;
  background: #f1f5f9;
  color: #475569;
  border-radius: 999px;
  padding: 7px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}

.pp-help-support-end:hover {
  background: #e2e8f0;
}